SKETCHNBUILD uses truck freight to ship your orders to you. SKETCHNBUILD makes every effort to ship items within 5 business days. Orders placed on Saturday or Sunday will be processed on Monday and shipped by Friday. You will receive a shipping confirmation email that will confirm which carrier was used for your product(s).
Shipping is via freight and are subject to additional charge per weight of item shown.
Customers are responsible for all lift-gate charges when shipped by truck.
If you do not have the equipment to offload overweight items from the delivery truck, a truck with a lift gate must be assigned for delivery of your order and additional charges will apply. The lift-gate charge covers the cost of this special delivery. A freight company usually contacts you 24-48 hours prior to delivery to make lift-gate arrangements. Please assure your order has a valid daytime phone number where you can be reached. If you have questions, you may contact Customer Service at 1-800-975-0597.
If an order has one or more items on backorder, SKETCHNBUILD charges the item cost (plus applicable taxes) and shipping of the entire order total including the shipping cost for the item that is on backorder.
Delivery times are expected, not guaranteed. If payment authorization is delayed, in order to confirm payment or prevent fraud, SKETCHNBUILD reserves the right to delay shipments. Every effort will be made to ship at the soonest possible time.
THINGS TO KNOW
SKETCHNBUILD cannot ship to PO Box addresses. Weather delays and other circumstances may impact delivery time. Estimated arrival dates are not guaranteed. Deliveries to Alaska, Hawaii, APO, FPO, rural areas, and Puerto Rico, Guam or the Virgin Islands will take longer.
All items must be in stock in the warehouse (no backordered items). The weight or overall dimensions determine shipping costs, whichever is greater. Standard delivery time: 7-14 business days (Including processing time).
Shipping charges are non-refundable on processed orders. Shipping quotes are valid for 30 days.
FREIGHT QUOTE REQUEST:
The below information is needed to provide a quote. Include: "Ship To Address", "Item Name & Model Number", & "Quantity Required".
You can expect your quote in approximately 48-72 business hours. If you need immediate assistance, please contact us at 1-800-975-0597, Monday thru Friday, 8am to 6pm (ET).